Business Administrator and Customer Service standards

Business Administration; Level 3

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public, private, and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. This course helps Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

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Customer Service; Level 2 and Level 3

The Customer Service Practitioner Level 2 Apprenticeship aims to develop knowledge and understanding of the principles of effective customer service and develop the practical skills required to support the customer service environment. It aims to equip individuals with the skills and behaviours of excellent customer service and provide all with a recognised qualification to acknowledge your commitment to Quality and exceptional client care.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

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For further information please contact info@duttonfisher.com